Shipping & Returns
SHIPPING
Your product is one-of-a-kind and is always made to order, so it takes a few days before we can ship it to you.
Production time can take up to 2 working days and these are excluding Bank Holidays. Orders received after 11am GMT - the first 'working day' will begin at 9am the following working day.
Please consider this when selecting your shipping method. ETA are based on 'working days' which means Monday to Friday.
SHIPPING OPTIONS
Free UK Mainland Shipping
Made & delivered within 7 working days. FREE delivery when you spend over £30.
For orders under £30 (standard post - this is not a tracked service) £2.75
Tracked UK Mainland Shipping |£3.75
Your order will be made and delivered within 5 working days from the date of confirmation.
Tracked UK Mainland Shipping |£5.50
Made & delivered within 4 working days.
Tracked UK Mainland Next Day Shipping | £8.5
Made & delivered within 1-2 working days.
Ireland & Europe Shipping | £9.50
Made & delivered within 5-7 working days.
International Shipping | £15.00
Made & delivered within 7-10 working days.
RETURNS
We hope you're happy with your purchase however if you change your mind, simply send your items back to us within 14 days.
Drop us an email at hello@giftingknot.com for authorisation to send your item back and include a note with your contact details, order number and the reason for returning.
Please don’t throw away any product or packaging, before you’ve spoken to us so that it won't affect any refund you may be entitled to.
RETURNS TERMS AND CONDITIONS
Please check your package on arrival, and contact us within 48hrs if you have an order query.
Items must be unused, in
their original packaging and wrapped carefully so they don’t get damaged on their journey back to us.
Authorisation must be obtained
return of a item, as we may provided a returns label for you.
Please note that you will need to cover the cost of delivery to return an 'off the shelf' item to us if you change your mind.
If you selected an enhanced delivery
method (e.g. Next Day), you will be refunded the cost of Standard Delivery.
WHAT YOU CAN’T SEND BACK
Unfortunately, some items are non-cancelable and non-refundable:
Anything that’s made to your specific requirements that is personalised or otherwise can't be resold.
Personal items sold with a hygiene seal (like earrings,) where the seal is broken.
Any sale or seconds items cannot be returned.
Food items such as cake toppers, stirriers, cupcake picks etc, where the seal is broken.
RETURNS ADDRESS
The Gifting Knot | RETURNS The Innovation Centre, Hub 1 | Queens Meadow Business Park, Hartlepool, TS25 5TG. England
We recommend you use a service with proof of postage.
