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Made & delivered within 7 working days. FREE delivery when you spend over £20.

For orders under £30 (standard post - this is not a tracked service) £2.75

Made & delivered within 5 working days.

Made & delivered within 4 working days.

Made & delivered within 1-2 working days

Made & delivered within 5-7 working days.

Made & delivered within 7-10 working days.

Please check your package on arrival, and contact us within 48hrs if you have an order query.

Items must be unused, in
their original packaging and wrapped carefully so they don’t get damaged on their journey back to us.

Authorisation must be obtained
return of a item, as we may provided a returns label for you.

Please note that you will need to cover the cost of delivery to return an 'off the shelf' item to us if you change your mind.

If you selected an enhanced delivery
method (e.g. Next Day), you will be refunded the cost of Standard Delivery. 

Unfortunately, some items are non-cancelable and non-refundable:

Anything that’s made to your specific requirements that is personalised or otherwise can't be resold.

Personal items sold with a hygiene seal (like earrings,) where the seal is broken.

Any sale or seconds items cannot be returned.

Food items such as cake toppers, stirriers, cupcake picks etc, where the seal is broken.

The Gifting Knot | RETURNS

The Innovation Centre, Hub 1 | Queens Meadow Business Park, Hartlepool, TS25 5TG. England

We recommend you use a service with proof of postage.